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Status: Sorry, this position is no longer available.
Posted On: 2/8/2019
Job Location: Houston, TX
Salary
Job Type: Direct Hire
Education:
• Associates Degree with either a technical or service-oriented focus or 3 years similar experience
Experience:
• 2 to 3 years in previous position
• 2 to 5 years’ experience


Job Categories:

Position Summary:
The Customer Project Administrator is the liaison for the company from the client to all internal stake holders: Production, Sales, Engineering, Procurement, Planning. This position is the coordinator and POC for all projects including orders, changes, look at drawings, relay changes, provide order status, quotes, complaints and problem solving. The ideal candidate will have at least 2 years of experience in a similar position. Our client is an energy company located in Houston, TX.

Essential Duties and Responsibilities:
• Builds and maintains customer relationships by interacting with customers by phone, email or in person, and supporting CRM info
• Act as coordinator and point of contact for customer throughout entire SWE organization
• Partners with the sales team to meet and exceed customer service expectations
• Process customer orders/changes/returns, while providing timely and accurate information to incoming customer order status
• Prepare documents and reports of business transactions in accordance with company and ISO procedures
• Communicate and articulate prospective customer needs to operations and sales teams and others as needed
• Works with production, procurement, and planning as needed to estimate date of delivery to customer
• Investigate and resolve customer problems with deliveries
• Perform all functions for quote development
• Reviews customer specs and drawings and suggest applicable products or battery solution
• May assist the accounting department as needed to provide customer contact information when payment of billing issues arises
• Take initial calls from customers regarding NCM/RMA, SVC, and customer feedback
• Resolve customer complaints
• Provides timely feedback to the company regarding service failures or customer concerns
• To include the following items as well as other duties assigned as needed

Skills/Knowledge:
• Must to be to type a minimum of 45 wpm
• Strong customer service, communication and interpersonal skills
• Ability to multi task and work either independently or as part of a team
• Organized and detailed
• Problem solving, analysis and time management skills
• Excellent verbal and written communication skills
• Good understanding that a balance between structure and process driven results
• Superior Microsoft Office Suite, CRM, ERP and PLM software

Working Conditions:
• Office environment with most of the work performed on a personal computer in a seated position
•  Must be willing to submit a background check and possibly a drug screen
• Must be available to work full time
• Must have access to reliable transportation
• Some overtime may be required as special projects arise

Physical Demands:
• Must be able to lift and carry up to 20 pounds in order to lift supplies and materials from time to time
• Good clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively
• Ability to sit for prolonged periods of time with or without reasonable accommodation
• Good vision or other powers of observation, with or without reasonable accommodations, which permits employee to conduct analysis and investigations
• Manual dexterity with or without reasonable accommodation, which permit the employee to perform routine office duties
• Personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and travel when necessary to off-site locations

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization
Riverway Business Services is an Equal Opportunity Employer and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Candidates must have authorization to work in the U.S. Clients will not sponsor visas