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Status: Sorry, this position is no longer available.
Posted On: 4/1/2022
Job Location: Houston, TX
Salary: $15 - $16 per hour
Job Type: Temp to Hire
Education:
• High School Diploma or equivalent
Experience:
• 1+ year of customer service skills front line support
• Salesforce.com experience is preferred


Job Categories:

Position Summary:

As a Customer Support Specialist, you will:
• Initiate at least 70 calls per 8-hour shift
• Contact customers to collect personal payment info and signatures
• Collect and confirm billing/EFT info
• Create and confirm client customer accounts and contacts
• Provide excellent customer service to the client’s sales partners and customers
• Create cases for situations you are not trained to manage
• Answer inbound support phone calls and respond to emails from customers and partners
• Maintain and improve quality results by following Company standards and recommending improved policies and procedures
• Perform any other duties as assigned

Skills/Knowledge:
• Bilingual in English and Spanish preferred
• Ability to work at a computer and talk on the phone for 6-8 hours per day
• Detail oriented with the ability to multi-task
• PC skills; Microsoft Office - Excel, Word, & Outlook required
• Strong organizational and communication (both verbal and written) skills
• Ability to effectively and accurately transmit, receive and interpret data through the application of appropriate communication behaviors
• Knowledge and capability to use the tools, processes, and best practices to support forecasts that drive business decisions and business planning
• Proven ability to work under pressure and organize, manage, and prioritize multiple deliverables
• Aptitude to effectively communicate with peers, senior management, and partners
• Excellent customer service, attention to detail, and organization

Must be available to work any shift within the Call Center Hours:
• Monday to Friday from 7 am to Midnight
• Saturday from 7 am to 9 pm
• Sunday from 12 pm to Midnight