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Status: Available
Posted On: 5/18/2022
Job Location: Houston, TX
Salary: $16 - $17 per hour
Job Type: Temp to Hire
Education:
• Bachelor's degree preferred 
Experience:
• Prior customer service experience
• Business, Data Entry, or Excel background is a plus


Job Categories:


As a Customer Service Representative, you will:
• Maintain a database by entering new and updated customer and account information
• Provide support to internal and external customers for Digital Tools (CEMEX Go, CRM, etc.)
• Manage time efficiently while receiving and entering details through digital platforms
• Obtain the necessary external information by effectively asking questions about their needs and correct contact information
• Allocate the necessary resources in order to fulfill customer needs
• Conduct timely follow up with customers to gather current details
• Maintain customer confidence and protects operations by keeping information confidential.
• Contribute to team effort by accomplishing related results as needed

Skills/Knowledge:
• Strong computer skill presence with excellent verbal and written communication skills
• Ability to organize, prioritize, and manage time effectively and proactively
• Experience with building successful customer relationships with internal and external customers
• Ability to adapt to a variety of situations
• Strong knowledge of systems preferably CRMs such as Microsoft Dynamics and SAP platforms
• Proficient in Microsoft Office Suite
• Advanced Level typing skills
• Bilingual in Spanish strongly preferred