---

Status: Sorry, this position is no longer available.
Posted On: 5/18/2022
Job Location: Houston, TX
Salary:
Job Type: Full Time
Education:
• Associate degree required
Experience:
• Experience in a related Information Technology discipline

Job Categories:

Position Summary:

Desktop Support Technician Responsibilities:
• Respond to queries on the phone, via email, in person, or through remote access
• Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
• Install printers and scanners
• Train computer users
• Tickets must be completed/resolved within SLA
• Train other staff on troubleshooting and diagnosing problems
• Gain feedback from customers to improve training methods
• Write and edit training manuals
• Run reports and analyzing common complaints and problems

Skills/Knowledge:
• Knowledge of L1/L2 Support
• Excellent communication skills
• Must follow customer communication standards
• Desktop and Laptop imaging
• Active Director understanding/knowledge
• Knowledge of Cisco IP phones
• Office 365
• Cherwell Ticketing system
• Knowledge of ticketing systems/applications, workflow, and data configuration