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Status: Sorry, this position is no longer available.
Posted On: 10/14/2020
Job Location: Houston, TX
Salary
Job Type: Full Time
Education:
• Bachelor's degree from an accredited college or university preferred

Experience:
• 4-6+ years professional experience in an Operations, IT, Project Management, Consulting role
• Experience leading cross-functional team projects from requirements to implementation


Job Categories:

Position Summary:
Seeking Business Analyst to support for Retail mass marketing products, campaigns, key mass customer communications, customer marketing programs, marketing channels and regulatory activities. You will be responsible for liaising with Mass Operations and external vendor partners to accomplish results for the Residential, Small Business, Builders, Multi-Family, and Home Solar market segments.
Classification: Non-exempt

Essential Duties/Responsibilities:
• Develop approach documentation, process flows, business requirements and user stories for new Marketing and Operational capabilities and products, including all cross-functional stakeholders from operations and IT
• Manage and lead integration efforts
• Design, implement and manage robust processes to support new business and operational activities
•Continually evaluate effectiveness of Mass Operations processes and initiate process and system improvement activities
• Identifies issues when they arise, quickly diagnoses root cause, and implements appropriate solution
• Develops deep subject matter expertise in key operational tools as necessary
• Evaluates existing operational processes to ensure appropriate controls are in place and maintains process documentation for all recurring processes
• Monitors key operational metrics and responds as necessary to ensure consistently superior operational performance
• Facilitate cross-functional team discussions to develop timelines for retail campaigns, new product development and project delivery
• Deliver status updates to key stakeholders at regular intervals
• Highly motivated with proven record of accomplishing goals and tasks on time
•Organize multiple, concurrent projects and able to deliver
• Address customer inquiries and escalations
• Reconcile partner invoices, determine discrepancies and work to resolution
• Work broadly across multiple processes and systems to become a subject matter expert for Mass Operations
• Coordinate and execute tasks as required to support campaign, project and product testing and implementation
• Responsible for decisions on feasibility of proposed Marketing initiatives, campaigns, and projects
• Negotiates with Operations stakeholder groups on resource allocation and support as required to support Marketing campaigns and initiatives
• Drives cross-functional teams to peak performance
• Manages vendor and partner relationships, contracts, expectations, standard level of agreement

Skills/Knowledge:
• Attention to detail with organizational and problem-solving skills
• Exhibits technical and analytical aptitude
• Knowledge of retail competition, customer protection rules, Competitive Retailers
• Solid negotiation and conflict resolution skills
• Demonstrates strong customer service skills with both internal and external customers
• Work effectively and build relationships with people at all levels – solid team player
• Comfortable working with cross-functional business team composed of people with diverse backgrounds
• Excellent communications skills, both written and verbal
• Demonstrates ability in facilitating clear and concise conversations in conference calls over the phone and/or web
• Demonstrates strong work ethic
• High level of honesty and integrity
• Makes good business judgments and decisions
• High initiative
• Results-oriented
• Self-disciplined
• Proficient in Microsoft Office and MS Project
• Knowledge of Lean Six Sigma Methodologies
• Knowledge of Agile methodologies