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Status: Available
Posted On: 10/29/2020
Job Location: Plano, TX
Salary
Job Type: Full Time
Education:
• High School diploma or GED required
Experience:

Job Categories:

Position Summary:
Seeking a Business Account Representative position to be the primary point of contact for commercial customers who contact the Business Customer Care Center by phone, fax, internet and mail. The Business Account Representative is responsible for interacting with customers and responding to their complaints, inquiries and requests in a professional and courteous manner.

Classification: Non-exempt

Essential Responsibilities:
• Actively promote the company and the value of its products and services
• Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services
• Interface with a wide variety of people both internally and externally in a diplomatic manner
• Effectively utilize resources, i.e. computer systems, software programs and phone equipment
• Consistently apply knowledge required to perform technical and procedural aspects of the position
• Identify and act on process and system enhancements to create efficiencies and better customer experience
• Diffuse customer escalations.
• Conduct outbound calls as required

Skills/Knowledge:
• Bilingual, Spanish and English-speaking ability required for the bilingual position
• Demonstrated ability of good customer service skills
• Maintain a calm, patient tone in face of customer objections and questions
• Excellent problem-solving skills and ability to use good judgment to make decisions
• Proficient in verbal and written communication skills, including excellent listening skills
• Ability to type and talk simultaneously
• PC Skills – Basic PC skills required
• Basic math skills and analytical ability necessary to respond to billing inquiries