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Status: Available
Posted On: 11/20/2020
Job Location: Albany, NY
Salary
Job Type: Full Time
Education:
•  Bachelor’s degree in business, marketing, or other relative field required


Experience:
• 2-3 years in field management required
• Proven work experience as an account manager, key account manager, or sales account manager required


Job Categories:

Position Summary:
The Account Manager will work closely with local store and regional managers within our retail partnerships to build relationships, share updates, uncover opportunities, make recommendations, and offer solutions. They will also work with sales and internal stakeholders to share feedback, solutions, and competitive observations

Classification: Non-exempt

Essential Responsibilities:
• Serve as lead point of contact for all account management matters at the local level
• Develop positive relationships with partner regional and district contacts and in-store retail store managers
• Handle partner questions, concerns, requests and complaints expeditiously
• Strive for handling issues at the local level to avoid escalation to partner corporate contacts
• Work with sales leadership and quality assurance team to address any partner concerns or complaints
• Suggest improvements and placement opportunities
• Develop and conduct Quarterly Business Reviews with store level partners, ensuring value of partnership is clearly communicated
• Clearly communicate the progress of weekly, monthly, quarterly, annual initiatives to internal and external stakeholders
• Continually recommend additional ways to add value to the partnership
•Develop new business with existing partners and identify areas of improvement to meet sales goals
• Work cross functionally to successfully execute various projects and tasks assigned
• Work from home and remote
• Some overtime required as special projects arise
• 70-90% travel required

Skills/Knowledge:
• Strong relationship building and people skills
• Thorough understanding of direct marketing process flow; able to identify needs, gaps and formulate solutions
• Self-starter -- takes steps to improve deliverables and results without having to be asked
• Resourceful- Finds alternative solutions when necessary, able to think outside of the box
• Approaches issues and problems through teamwork and collaborative efforts
• Superior written and oral business communication skills
• Proficient with standard office workstation technology, including Microsoft Office suite of software tools