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Status: Sorry, this position is no longer available.
Posted On: 11/10/2020
Job Location: Bluffdale, UT
Salary
Job Type: Full Time
Education:
• High school diploma or GED equivalent
Experience:
• More than 1-year customer service experience in a sales support environment
• Able to work a flexible schedule to include weekends and holidays


Job Categories:

Position Summary:
The Solutions Center Representative will provide resolution to customer inquiries on issues with orders and provide technical assistance on the product. This person needs to be organized, professional, energetic, and enjoy their work. Must be able to work quickly, be task & detail oriented, able to meet deadlines, and work with little to no supervision.

Classification: Non-exempt

Essential Responsibilities:
• Manages customer inquiries regarding orders
• Handles and resolves customer complaints
• Provides technical assistance on the product
• Ability to close consumer sales
• Researching the required information using accessible resources
• Recording details of comments, inquiries, complaints, and actions taken
• Initiate product replacement, tracking with delivery services and customer follow up
• Answer phone calls and emails professionally
• Other duties as assigned

Skills & Knowledge:
• Strong organizational skills
• Problem-solving skills
• Ability to manage multiple priorities and projects effectively
• Exceptional Communications Skills
• Ability to work independently and in a team environment
• Working knowledge of Microsoft Office Suite
• Outstanding customer service skills