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Status: Sorry, this position is no longer available.
Posted On: 8/11/2022
Job Location: Houston, TX
Salary: $19 - $20 per hour
Job Type: Full Time
Education:
• High School diploma or GED required
Experience:
• Two years of experience in a high-volume Call Center is preferred
• One year of soft sales or customer retention experience is preferred


Job Categories:

Position Summary:
Our client is offering a fully remote Customer Service Agent position! Earn the trust of customers as the front-line point of contact with the client’s current customers that call in to inquire about their service by answering their questions, retaining them as a customer, and providing a superior customer experience interaction.

Essential Responsibilities:
• Provide world-class customer service in every interaction
• Convert customer calls to an appointment or live transfer to Sales at a high rate
• Manage large amounts of inbound and outbound calls
• Captivate customers and cultivate interest in renewing their coverage
• Follow call center “scripts” when handling different customer needs
• Identify customers’ needs, clarify information, and provide solutions
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Use proprietary software to manage contacts while processing applications
• Keep records of all conversations in our call center systems in a comprehensible way
• Meet personal and team qualitative and quantitative targets

Skills/Knowledge:
• Excellent oral and written communication skills
• Excellent listening skills with a thorough attention to detail
• Ability to articulate relevant information and directions in an organized and concise manner
• Ability to multitask and manage time effectively in a fast-paced environment
• Able to adapt to personal coaching and procedure modifications
• Regular, consistent, and punctual attendance and adherence to schedule
• Ability to maintain a positive, helpful attitude by adapting to different personalities in all customer service and sales situations
• Basic knowledge and experience using Microsoft Outlook and Word
• Bilingual in English and Spanish is a plus