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Status: Sorry, this position is no longer available.
Posted On: 9/11/2023
Job Location: Houston, TX
Salary: $40.00 per hour
Job Type: Full Time
Education:
• Bachelors degree


Experience:
• Minimum of 2 years of experience in Utility Transaction Management
• Strong working knowledge of ERCOT, PJM, NYISO, MISO, and/or ISO-NE transaction and settlement protocols preferred


Job Categories:

Position Summary:
The Transaction Analyst position requires high performance in a fast-paced, open environment. This team supports tight deadlines which directly impact profit and loss measures for the organization. Our corporate enrollment guarantee protects risk-averse customers in their transition to and from other suppliers, and we play a significant role in that experience, which can influence opportunities for future business. Analysts execute EDI (Electronic Data Interface) transactions, set up account data in internal systems, manage all transaction-related issues, and support projects related to general business operations management. The safety of our employees is our number one priority. All have both a duty and the authority to STOP WORK if unsafe acts are observed. This is a CONTRACT POSITION.

Essential Responsibilities:
• Gather/Organize/Analyze transaction-related data using a customer relationship management (CRM) system and various reporting systems
• Manage registration of customer accounts through EDI enrollment transactions
• Manage end-of-term requirements for customer accounts through EDI drop transactions
• Resolve all transaction issues using all available tools such as SharePoint, Oracle, Excel, Access, PowerBI, Teams, etc., and work with others to push these issues to closure
• Track issues using CRM (customer relationship management) system and external systems outsourced by vendors and utilities per market requirements. MarkeTrak, Adminitrak, Right Now, etc.
• Work as a liaison with internal groups to resolve daily, weekly, monthly quarterly transaction issue reports and workflows
• Maintain Service Level Agreements (SLAs) for inboxes, critical outages, and usage issues to support sales, revenue, billing, settlements, and forecast
• Set appropriate expectations for stakeholders


Skills/Knowledge:
• Must have the ability to compare possible courses of action and make a decision or otherwise recommend the best course of action
• Must possess problem-solving, critical thinking, and adequate reasoning skills to quickly gain knowledge of operational processes, utility protocols, and market transaction rules in order to execute discretion and use judgment in support of operational goals
• Must be prepared to learn basic querying techniques and develop reports